Capture AI – Privacy Policy

Last Updated: 16/12/2025

High Jump Digital Limited (trading as "Capture AI") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website (https://cptr.ai), user dashboard (https://app.cptr.ai), and related services (together, the "Service").

We process personal data only where we have a lawful basis under UK GDPR (and, where relevant, EU GDPR). Where we use cookies or similar technologies that are not strictly necessary, we will ask for your consent (as required by UK PECR).

1. Information We Collect

Personal Information:

When you create an account or use our Service, we may collect personal information such as your name, email address, billing information, and contact details. This information is necessary to provide you with our services and manage your account.

Usage Data:

We automatically collect information about how you use our Service, including your IP address, browser type, device information, pages visited, features used, and the time and duration of your activities. This helps us improve our Service and provide technical support.

Content Data:

We collect and store the content you upload to build your chatbot's knowledge base, including documents, text, images, and URLs. We also store conversation logs between your chatbot and end-users, including any lead information captured through your chatbot.

Cookies and Similar Technologies:

We use cookies and similar technologies to (a) run the site, (b) enable optional functionality (such as embedded scheduling and chat), (c) understand how the site is used (analytics), and (d) measure marketing performance. You can control your choices any time via Cookie Preferences and learn more in our Cookie Policy.

2. How We Use Your Information

Service Provision:

We use your information to provide, maintain, and improve our Service, including processing your requests, managing your account, providing customer support, and enabling chatbot functionality.

Communication:

We may use your contact information to send you service-related notifications, updates about our Service, billing information, and responses to your inquiries.

Analytics and Improvement:

We analyze usage patterns and feedback to improve our Service, develop new features, and enhance user experience. This may include analyzing conversation data to improve AI response quality.

Legal Compliance:

We may use and disclose your information as required by law, to comply with legal obligations, protect our rights, prevent fraud, and ensure the security of our Service.

3. Information Sharing and Disclosure

Third-Party Service Providers:

We work with trusted third-party providers to deliver our Service and operate our business. Depending on your use of the Service, this can include hosting providers (e.g., Railway), analytics and marketing providers (e.g., Google Analytics and Meta), embedded scheduling (Calendly), and our own chat services (served from `cdn.cptr.ai` and `apis.cptr.ai`). Where we use AI providers (e.g., OpenAI) or third-party chat tooling (e.g., Voiceflow) for product functionality, personal data may be processed by those providers in accordance with our agreements with them.

Business Transfers:

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.

Legal Requirements:

We may disclose your information when required by law, court order, or government regulation, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4. Data Security and Retention

Security Measures:

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

Data Retention:

We retain your personal information for as long as necessary to provide our Service, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data subject to certain legal and operational requirements.

International Transfers:

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

5. Your Rights and Choices

Access and Correction:

You have the right to access, update, and correct your personal information. You can manage most of your information through your account dashboard.

Data Portability:

You have the right to export your data in a portable format. Our Service provides tools to download your conversation transcripts, lead information, and knowledge base content.

Deletion:

You may request deletion of your personal information, subject to certain legal and operational requirements. Account cancellation procedures are outlined in our Terms of Service.

Marketing Communications:

Where you have opted in to marketing communications, you can opt out at any time by following the unsubscribe instructions in our emails or contacting us directly.

6. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

High Jump Digital Limited (Capture AI)

Company number: 10546211

Address: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

Email: support@cptr.ai

Website: https://cptr.ai

If you are unhappy with our response, you may have the right to lodge a complaint with the UK Information Commissioner's Office (ICO). We are currently confirming our ICO registration status and will publish our registration number here if applicable.

We are committed to addressing your privacy concerns and will respond to your inquiries in a timely manner. Your privacy and trust are important to us.