Capture AI – Privacy Policy
Last Updated: 10/09/2025
High Jump Digital Limited (trading as "Capture AI") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our Capture AI platform and services (the "Service"). This policy applies to our website (https://cptr.ai), user dashboard (https://app.cptr.ai), and any related applications, integrations, or services.
By using our Service, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use our Service.
1. Information We Collect
Personal Information:
When you create an account or use our Service, we may collect personal information such as your name, email address, billing information, and contact details. This information is necessary to provide you with our services and manage your account.
Usage Data:
We automatically collect information about how you use our Service, including your IP address, browser type, device information, pages visited, features used, and the time and duration of your activities. This helps us improve our Service and provide technical support.
Content Data:
We collect and store the content you upload to build your chatbot's knowledge base, including documents, text, images, and URLs. We also store conversation logs between your chatbot and end-users, including any lead information captured through your chatbot.
Cookies and Similar Technologies:
We use cookies, web beacons, and similar tracking technologies to enhance your experience, remember your preferences, and analyze how our Service is used. You can control cookie settings through your browser preferences.
2. How We Use Your Information
Service Provision:
We use your information to provide, maintain, and improve our Service, including processing your requests, managing your account, providing customer support, and enabling chatbot functionality.
Communication:
We may use your contact information to send you service-related notifications, updates about our Service, billing information, and responses to your inquiries.
Analytics and Improvement:
We analyze usage patterns and feedback to improve our Service, develop new features, and enhance user experience. This may include analyzing conversation data to improve AI response quality.
Legal Compliance:
We may use and disclose your information as required by law, to comply with legal obligations, protect our rights, prevent fraud, and ensure the security of our Service.
3. Information Sharing and Disclosure
Third-Party Service Providers:
We work with trusted third-party providers to deliver our Service, including Voiceflow for chat widget functionality and OpenAI for AI language processing. Your content may be processed by these providers in accordance with their privacy policies and our agreements with them.
Business Transfers:
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.
Legal Requirements:
We may disclose your information when required by law, court order, or government regulation, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
4. Data Security and Retention
Security Measures:
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
Data Retention:
We retain your personal information for as long as necessary to provide our Service, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data subject to certain legal and operational requirements.
International Transfers:
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
5. Your Rights and Choices
Access and Correction:
You have the right to access, update, and correct your personal information. You can manage most of your information through your account dashboard.
Data Portability:
You have the right to export your data in a portable format. Our Service provides tools to download your conversation transcripts, lead information, and knowledge base content.
Deletion:
You may request deletion of your personal information, subject to certain legal and operational requirements. Account cancellation procedures are outlined in our Terms of Service.
Marketing Communications:
You can opt out of marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly.
Complete Privacy Policy
This page shows the key sections of our Privacy Policy. For the complete document including detailed information about data processing, legal bases, additional rights under GDPR/CCPA, cookie policies, children's privacy, and comprehensive contact information for data protection inquiries, please download the full document.
Download Complete Privacy Policy (PDF)The PDF contains the complete privacy policy with all detailed provisions and legal information.
6. Contact Information
If you have any questions about this Privacy Policy or our data practices, please contact us:
High Jump Digital Limited (Capture AI)
Address: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: support@cptr.ai
Website: https://cptr.ai
We are committed to addressing your privacy concerns and will respond to your inquiries in a timely manner. Your privacy and trust are important to us.